Amazon agreed to a $2.5 billion FTC class action settlement to resolve claims that the company tricked consumers into signing up for its Prime subscription service and then made it hard to cancel. Amazon will pay a $1 billion civil penalty and provide $1.5 billion in refunds to an estimated 35 million customers.
Who is eligible:
- Customers who signed up for Prime between June 23rd, 2019, and June 23rd, 2025
- Customers who attempted to cancel their Prime membership but couldn’t complete it
How the Refunds Work
- Automatic Refunds: If you used 3three or fewer benefits in a year, you should have already received a refund automatically.
- Must File a Claim: If you used between 4 and 9 benefits, you are still eligible, but you must submit a claim form by July 27th, 2026.
- Not Eligible: If you used 10 or more benefits in a year, you generally won’t qualify for this settlement.
Compensation:
-
Up to $51
Required changes:
- Clear, visible option or button to decline Prime (no more “No, I don’t want free shipping”)
- Simple, streamlined cancellation using the same method as sign-up
- Oversight by an independent third party to ensure compliance
- Upfront disclosure of Prime’s cost, auto-renewal, billing, and cancellation terms
Proof needed:
If you used three or fewer Prime benefits within any 12-month period of your subscription. Other eligible consumers will get a notification from Amazon. If you didn’t get an automatic refund but think you were overcharged, you can still get paid! You don’t need receipts – just fill out the claim form using the email linked to your Amazon account. See more details here!
I never check my email what I’m I looking for or who sent it to search my Gmail
Did I read this correctly, that Amazon will send you an email if you qualify for this settlement?
Yes, that’s right.
Received mine $51 🤩
Yaay!
Did anyone receive a email on Amazon or their personal email
This one I did not know!
Thank you!
You’re welcome Tammy!
Where can we check when we signed up for Prime?
Hi Janna! You can check when you signed up for Amazon Prime by going to Your Account, then to Your Prime Membership (or “Manage Prime Membership”), and reviewing the details page for your membership start and end dates.
So Amazon will contact customers who were affected by this?
Yes, that’s what the Terms of the Settlement say.
I verified I had an active membership during the stated timeframe but don’t see anything under my prime account or email 😞
Oh darn, that’s too bad.